Refund policy

Return & Exchange Policy — Aabroo Premium Clothing

At Aabroo Premium Clothing, we are dedicated to providing high-quality ready-to-wear apparel. If you receive an item with a defect, sizing issue, or damage, we are here to assist you with a seamless exchange process.

1. Exchange Eligibility

  • Exchanges are accepted within 7 days from the date of delivery.

  • Products must be unworn, unwashed, unused, and returned with all original tags and packaging intact.

  • Items purchased during sales or special promotions are eligible for size exchange only (subject to stock availability).

2. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of delivery via WhatsApp or email.

  • Please provide clear photos or a brief unboxing video showing the defect along with your Order Number.

  • Replacement for defective items will be processed with zero additional shipping charges.

3. Non-Exchangeable Items

  • Customized or tailor-altered garments.

  • Products damaged due to improper handling, washing, or wear.

4. Exchange Process

  1. Contact Us: Reach out to our support team on WhatsApp or Email with your Order ID and reason for exchange.

  2. Pack the Item: Securely pack the item in its original condition.

  3. Dispatch: Send the parcel back to our official fulfillment address via any standard courier service.

  4. Inspection & Replacement: Once received and inspected by our team, your replacement item will be dispatched promptly.

5. Shipping Costs

  • Customers are responsible for delivery charges when returning items to us for standard size exchanges.

  • A standard courier delivery fee applies for shipping the new size back to you.

6. Refunds

  • We do not offer cash refunds. Store credit or product exchange of equal value will be issued upon approval of your return.

How to paste this in Shopify:

  1. Open your Shopify Admin.

  2. Go to Settings (bottom left corner) > Policies (or Legal).

  3. Paste the text above into the Return and refund policy box.

  4. Click Save in the top right.